Refund policy

ALDERGUARDS — Returns and Refund Policy

Last updated: 25 October 2026

ALDERGUARDS is operated by Liorha. This policy applies to our online sales of power banks and related accessories to consumers in the United Kingdom and explains our 30-day return offer alongside your statutory rights.

Our return destination is in China. For a change-of-mind return, you pay the international return shipping costs, subject to your statutory rights. Contact support@alderguards.com for the full return address and suitable shipping instructions before sending a power bank. Lithium batteries are subject to transport restrictions. Faulty, damaged, incorrect or misdescribed goods are handled separately, as explained below.

1. Our 30-day return offer

You can request a change-of-mind return within 30 days after the day you receive your item. For one order delivered in separate parcels, the period starts after the final item arrives. After notifying us, send the relevant items back within 14 days, unless we agree to allow longer.

For requests made after your statutory cancellation period has ended, our additional return offer requires the power bank to be unused apart from reasonable inspection and brief testing to establish its features and operation, unmodified, undamaged and in saleable condition. Please return all supplied cables, accessories and manuals, together with the original product packaging. You may replace the outer shipping packaging with a suitable protective box.

These additional conditions do not restrict your statutory cancellation rights or your rights concerning faulty goods. Sale items are covered by this policy on the same basis as full-price items.

2. How to arrange a return

Email support@alderguards.com and identify the order and the items you wish to return. An order confirmation, receipt or other reasonable proof of purchase can help us locate your order. You do not need a particular document if other evidence establishes the purchase.

We will email you the full return address in China and practical packing and shipping instructions appropriate for a power bank. Please use the address supplied rather than assuming that the dispatch label shows the correct return destination. Contacting us for shipping instructions does not mean that our approval is required to exercise your statutory cancellation rights.

We will provide the details promptly. If our delay prevents you from posting the goods on time, we will allow a reasonable extension and will not reject the return for that reason. If no return address has been supplied, your statutory right to return goods to our published contact address is not excluded.

For a power bank that is safe to transport, follow the carrier’s battery-packaging instructions, use a strong protective outer box and protect the item against damage, short circuits and accidental activation. Include enough information to identify your order and keep proof of dispatch. Tracking is useful, but a particular premium shipping service is not a blanket condition of a statutory refund. Do not remove or dismantle the battery to prepare a return.

3. Return postage and labels

For a change-of-mind return, you pay the direct shipping costs to China. International transport of power banks may require a specialist service and may cost more than a domestic UK return; the price depends on the parcel and service selected. If we failed to provide legally required information about your responsibility for return costs, we will bear those costs.

Power banks contain lithium batteries and cannot be sent using every postal or courier service. Before booking a return, confirm that the carrier expressly accepts power banks of the relevant type, capacity and condition on the intended route. Describe the contents accurately and follow the carrier’s requirements. If you cannot find a suitable service, contact support@alderguards.com so we can agree appropriate return arrangements. We will not ask you to use a prohibited shipping method.

We do not automatically provide a free return label for change-of-mind returns. If we arrange a chargeable label, we will explain and agree its cost before you use it.

Orders are dispatched from China, and all applicable import charges for delivery to you are included in your checkout total. This does not include postage for a later change-of-mind return.

We do not charge a restocking or cancellation fee.

4. Your UK statutory cancellation rights

For standard power banks and accessories purchased online, you may cancel without giving a reason before delivery or within 14 days after the day you receive the goods. For a single order delivered in separate parcels, this period normally runs from receipt of the final item.

Send a clear cancellation statement to support@alderguards.com, write to our business address below, or use another cancellation method we provide. The form at the end is optional. You do not need our approval or a return-authorisation number. Sending your notice before the deadline is sufficient.

Send the goods back without undue delay and within 14 days after notifying us, unless we agree to collect them or allow longer. Any extension of your statutory rights caused by missing required cancellation information remains unaffected.

You may inspect the power bank and handle it as reasonably necessary to establish its nature, characteristics and functioning, as you reasonably could in a shop. Opening ordinary product packaging does not automatically remove your statutory cancellation right. Use or handling beyond what is necessary may justify a deduction for actual loss in value; we will explain any lawful deduction. We will not make a deduction where the law prevents it, including where required cancellation information was not supplied. Consumer Contracts Regulations, regulation 34

5. Faulty, damaged, incorrect or misdescribed items

Contact support@alderguards.com when you discover a problem. Describe the issue and provide reasonable proof of purchase; photographs may help if they can be taken safely. A request to contact us promptly does not impose an immediate reporting deadline or remove your legal rights.

If the battery is swollen, leaking, unusually hot or physically damaged, stop using and charging the power bank. Do not send it through ordinary post or attempt to remove or repair the battery. Tell us about the condition before arranging transport so we can provide appropriate instructions for safely resolving your claim. Battery transport restrictions do not remove your rights to a remedy.

You normally have a 30-day statutory right to reject goods that fail to meet the required standard. After that, rights to repair, replacement, price reduction or refund may still apply, depending on the circumstances. Our 30-day change-of-mind offer does not limit those rights.

We will arrange or cover reasonable return costs required by law for valid faulty, damaged, incorrect or misdescribed goods. Any legally required repair or replacement will be provided at no cost, within a reasonable time and without significant inconvenience. We will assess your claim without unnecessary delay.

6. Exceptions to change-of-mind returns

An exception may apply to genuinely personalised or made-to-specification products, such as a power bank individually engraved at your request. If we offer such a product, we will explain the applicable exception before purchase.

Selecting a standard model, battery capacity or colour does not make an item personalised. Discounting an item or opening ordinary power-bank packaging does not, by itself, remove statutory cancellation rights. These exceptions never remove remedies for faulty or misdescribed goods, and our voluntary extension does not create a return right for an otherwise excluded item unless we expressly offer one. Consumer Contracts Regulations, regulation 28

7. Exchanges

If you would like to exchange your power bank or an accessory, email support@alderguards.com to discuss availability. We may arrange an exchange or suggest returning the item and placing a new order. An exchange does not replace a refund where you are entitled to one.

8. Refunds

Refunds are made to your original payment method unless you expressly agree to an alternative without a fee. We will not replace a refund with store credit without your agreement. Item refunds reflect the amount actually paid, including applicable discounts.

Statutory cancellation: We refund without undue delay and within 14 days after receiving the goods back or evidence that you have sent them back, whichever is earlier. If we offer to collect the goods, or no goods were supplied, the applicable deadline is normally 14 days after receiving your cancellation notice. For cancellation of a complete order, we also refund the cost of our least expensive standard delivery option. Any premium paid for a more expensive delivery service is not included. For partial returns, delivery charges are refunded to the extent required by law.

Our additional 30-day offer: For returns relying only on our voluntary extension, we refund eligible items without undue delay and within 14 days after receiving them. Original outbound delivery charges are not refunded under this extension.

Valid rejection of faulty goods: We refund without undue delay and within 14 days after agreeing that you are entitled to the refund. We will not delay assessment to avoid that deadline.

These periods are calendar days, subject to any applicable statutory extensions. Bank processing may affect when a refund appears, but it does not extend our deadline for issuing it. If a refund is overdue, contact support@alderguards.com so we can investigate.

9. Contact and business information

ALDERGUARDS, operated by Liorha
Zambiastraat 12
2622 DG Delft
The Netherlands

Email: support@alderguards.com
KvK: 95099808

This is our business and correspondence address. Our return arrangements and the returns destination in China are explained above.

Optional cancellation form

Complete this form only if you wish to cancel. You may instead send any clear cancellation statement.

To: Liorha, trading as ALDERGUARDS, Zambiastraat 12, 2622 DG Delft, The Netherlands; support@alderguards.com.

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods: